Chatbots and Intelligent Virtual Assistants (IVAs) can help deliver efficiencies across internal and external-facing process such as customer services. Examples include the ability to use chatbot to check traffic conditions in an area, answer questions about immigration in multiple languages, and dispensing of advice about recycling and other services.

Features

• Delivery over web, mobile devices, or speakers like Alexa
• Support for Amazon Alexa, Apple Siri, Microsoft Cortana, Google Assistant
• Reduction of friction to access services
• Innovation
• Cross-platform development
• Use Microsoft Bot Framework, IBM Watson, Amazon Lex, Facebook Messenger
• Integration to cloud or on-premise architecture
• Technology agnostic approach

Benefits

• Enables improved collaboration and communications
• Reduces the barriers to accessing services for customers
• Optimisation of business processes and reduction in costs
• Integration with third party services
• Can bring old data sources back into useful functions
• Improves accessibility and usability of services